There are no refunds under any circumstances.
If you are unsure about being able to either afford or attend our show, please do not buy a badge to our show. Like a concert ticket or a ticket to a sporting event, there will be no refunds.
However, we acknowledge that things happen. So, if you do buy a badge and/or game tickets and you have to cancel, we will credit your account with those amounts for you to use at a future Gamehole Con. The only limitation on this is that the request for a credit must be received by us by the close of Pre-Registration. After that, only game ticket returns will be honored in person at the show. There will be no badge returns after this point. Again, if you are unsure that you can either afford or attend our show, please do not buy a badge.
Further, proof of vaccine is required to pick up your badge at Will Call or to purchase a badge on site. The form of proof can be your vaccine card, a copy or image of it, showing a screen from a state sponsored app displaying your vaccine history, or a letter from a medical professional certifying that you are vaccinated against the Covid-19 virus.
For the negative Covid test requirement, a self administered or over the counter test is insufficient. To attend Gamehole Con if you are not vaccinated, you must produce a negative Laboratory or Rapid Point-of-Care test as defined by the CDC. You can find further information on this distinction on the CDC website - https://www.cdc.gov/coronavirus/2019-ncov/testing/diagnostic-testing.html
As to masks, that will be up to Public Health Dane County as to whether or not the county has a mask mandate at the time of the show. If there is no mask mandate in effect as of the time of the show, mask wearing is optional.
Children under 5 are exempt from our vaccine requirement.
Finally, despite being vaccinated, if you are not feeling well at the time of the show, please stay home and do not attend Gamehole Con. If you become ill in the week the show starts, please notify us before Wednesday of the show by noon central time by sending us an email at contact@gameholecon.com and we will roll your badge over to the next year. This is the only way to be eligible for a roll over credit because of illness.
For your information, symptoms of Covid -19 include:
Fever or chills
Cough
Shortness of breath or difficulty breathing
Fatigue
Muscle or body aches
Headache
New loss of taste or smell
Sore throat
Congestion or runny nose
Nausea or vomiting
Diarrhea
Please understand that this is not an item for debate or negotiation. We are going to follow the advice and directions from the experts at Public Health. You have the option of not attending the show if you disagree. If you are planning on attending the show you will need to follow all of the rules and conditions set forth in our policies. Thank you.
If at any time during our show you feel unsafe or feel you were subjected to harassing conduct, please locate a staff member (always in orange shirts) and your concerns will be addressed immediately.
Gamehole Con seeks to provide a welcoming, fun, and safe convention and community. We do not tolerate harassment in any form. Discriminatory language and imagery (including sexual) is not appropriate for any venue, including any game sessions and any community resources such as the Gamehole Con social media pages. Gamehole Con staff (in orange shirts) have both the power and the duty to investigate all reported incidents of harassment and to remove confirmed harassers from Gamehole Con venues both physical and virtual.
Harassment is understood as any behavior that threatens another person or group or produces an unsafe or un inclusive environment. It includes offensive verbal comments or non-verbal expressions related to gender, gender identity, gender expression, sexual orientation, disability, physical appearance, body size, race, age, religious beliefs, sexual or discriminatory images in public spaces (including online), deliberate intimidation, stalking, following, harassing photography or recording, sustained disruption of talks or other events, inappropriate physical contact, and unwelcome sexual attention.Advocating or encouraging any of the above is also considered harassment.
Harassment at Gamehole Con does not include respectful disagreement or critique offered in good faith. Gamehole Con reserves the right to alter or broaden its definition of harassment at its sole discretion.
No one should tolerate any conduct of this type. Should you experience or witness harassment, you may choose to take any of the following actions:
Based on any informal or formal complaint or report of harassment, Gamhole Con may take the following steps. Note that this list is not exhaustive, and other appropriate action may be taken as necessary. That said, Gamehole Con staff (orange shirts) will investigate thoroughly any reported incidents of harassment, seeking private accounts of the incident from all concerned parties.
Read and investigate all reports. Reporting parties may be contacted for further clarifying information, unless they have submitted a report anonymously or asked to not be contacted further. Note that Gamehole Con will not share the results of these reports with anyone, including the person who filed the report, unless required by law.
Intercede if and when appropriate. Gamehole Con staff may take immediate action to address harassment concerns, including but not limited to, escorting participants to a location in which they feel safe, refunding tickets, cancelling events, moving event locations, requesting participants leave a specific area, removing offenders from the event, or banning offenders from the show. Bans and removals may be on a temporary basis, for the duration of the show, or permanent.
Contact police and medical authorities when appropriate. If, upon review, Gamehole Con finds that relevant local government officials should be notified, Gamehole Con may contact such entities and/or share confidential information as required by law.
Sanctions
Gamehole Con participants asked to stop any harassing behavior are expected to comply immediately. If a participant engages in harassing behavior, staff may take any action they deem appropriate, including warning the offender, expelling the offender from Gamehole Con, or banning the offender from the Gamehole Con user community.
Specific sanctions may include but are not limited to:
Gamehole Con staff (orange shirts) will help participants contact hotel/venue security or local law enforcement, provide escorts, or otherwise assist those experiencing harassment to feel safe for the duration of the event.
We expect participants to follow these rules in all Gamehole Con venues, Gamehole Con-related social events, and online communication channels.
We value your participation in the Gamehole Con community, and your efforts to keep Gamehole Con a safe and friendly space for all participants!
Any of the following will be grounds for expulsion from the Gamehole Con without refund:
If at any time during our show you feel unsafe or feel you were subjected to harassing conduct, please locate a staff member (always in orange shirts) and your concerns will be addressed immediately.
Gamehole Con's Code of Conduct applies in all physical spaces within Gamehole Con's control. This includes, but is not limited to, event venues and Gamehole Con social media pages. Occasionally Gamehole Con is made aware of behavior by participants (or potential participants) that has occurred outside of Gamehole Con—either online or offline—and is a gross violation of our Code of Conduct. These actions need not occur in Gamehole Con-affiliated spaces to be considered for sanctions by Gamehole Con. These include, but are not limited to:
We understand that, at times, participants will have disagreements or interpersonal conflicts that do not necessarily escalate to the point of harassment or abuse. Gamehole Con will not arbitrate such disagreements—we ask that you please leave these conflicts at home.
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of Gamehole Con, other than the below.
*Please note* By buying a game ticket to any specific gaming event at our show, you are giving us the express permission to share your contact information with the GM or organizer of that event, should they request it. GMs/organizers often want to contact their players before their event in order to share information about that specific gaming event.
Event-specific ticket exchanges must be requested at least 30 minutes prior to the start of the event. Event ticket exchanges will be managed at the Games Desk and will only be exchanged to the person whose name is on the ticket (whether it is the purchaser or the receiver). A valid government-issued photo ID and a Gamehole Con badge are required to process any type of ticket exchange. For ticket exchanges, please present the ticket for the event you would like to exchange and provide the Game ID number for the event you wish to replace. If at any time during our show you feel unsafe or feel you were subjected to harassing conduct, please locate a staff member (always in orange shirts) and your concerns will be addressed immediately.
Real firearms are not allowed at Gamehole Con. This includes those attendees who maintain a conceal carry weapons permit from any state. (Sworn law enforcement are excused from this policy.) Attendees who choose to ignore this policy may be asked to leave the convention and may have their badge revoked.
If an event has been cancelled, please see the Games Desk for further instructions.
We cannot replace lost, stolen or forgotten badges and/or event tickets Please be responsible with your Gamehole Con materials. Lost, stolen or forgotten items must be re-purchased at full cost. It is recommended you check with the Gamehole Con Registration Desk to see if your materials have been turned in to Lost & Found. Gamehole Con LLC assumes no responsibility for lost, stolen or forgotten materials. We are not sending anything through the mail. All badges and tickets will be will call.
The purchase of a Gamehole Con badge admits one person to all basic activities and exhibits at Gamehole Con during regularly scheduled hours for the day(s) it is purchased. Some designated activities may require payment of a separate, additional fee. In accepting a badge and in consideration for being admitted to Gamehole Con, the holder consents to being recorded (by audio and/or visual means) for exhibition and exploitation by any means in all media, including without limitation the Internet, worldwide in perpetuity. The badge holder releases Gamehole Con LLC from any liability for loss or damage to persons or property, infringement of any right, or any other claim or course of action of any kind; authorizes and permits Gamehole Con LLC and its designees which includes but is not limited to all sponsors, exhibitors and contractors to use and authorize the use of his/her name, voice, likeness and all reproductions thereof by any means and in all media now and hereafter known, including without limitation the Internet, for all purposes worldwide in perpetuity; and agrees to comply with all the rules and regulations of the Event. Gamehole Con LLC reserves the right to deny entry or remove from the Event facilities any person who in its sole and absolute discretion is behaving or threatening to behave in a manner which it reasonably considers to be disruptive of the Gamehole Con.
Information on our Kid's Track
Keep checking back for dates announcements for 2023!
Event Dates - Oct. 19th - Oct. 22nd
Housing Portal Opens - January 31st at 12PM CST
Event Submissions Open - April 15th noon CST
VIG Renewals Open - May 13th noon CST
General Badge Registration Opens - June 3rd noon CST
VIG Event Registration Opens - July 1st noon CST
General Event Registration Opens - July 15th noon CST
Close of Printed Badge Pre-Registration - September 12th
Close of Last Call Badge Pre-Registration - October 6th